From time to time, content or Zoomi software is updated. If you have previously logged in or are in the middle of viewing content, you may see something unexpected.
Here are some things to try if you encounter content not loading or loading improperly:
1. Log out and back in
2. Clear your cache and cookies
Try following these instructions for your browser to clear your browsers cache and cookies.
Close your browser
Open your browser, log into Zoomi Player and try again.
3. Try a different browser
If you are having issues with Internet Explorer (Windows) or Safari (Mac), try Google Chrome or Firefox.
4. Make sure you are using the correct URL.
Bookmarking a website is great, but doesn't often work well for web applications such as Zoomi Player. Try typing in the correct URL (usually provided in an email) directly and see if that resolves the issue:
5. If all else fails, enter a Support Request